Menu
Catering
About
Community
Find a Location
Order Now

Menu
Catering
About
Community
Find a Location
Order Now

App Support

Milio's App & Loyalty Support Request

For store managers to report issues with the Milio's App, online orders, and POS loyalty integration. Sections appear based on Issue Type.

Instagram

This field is for validation purposes and should be left unchanged.

Store Information

Store Location Name(Required)

Manager Name(Required)

Manager Email(Required)

Manager Phone Number

Date Issue Occurred(Required)

MM slash DD slash YYYY

Time Issue Occurred

Hours

:

Minutes

AM/PM

Issue Type

What is this issue related to?(Required)

Mobile App – Ordering Issue

Mobile App – Account/Login Issue

Mobile App – Payment Issue

Loyalty/Rewards Points Issue

POS Loyalty Integration Issue

Online Order Not Received at Store

Online Order Incorrect

Refund Issue

Gift Card Issue

Promotion/Offer Not Applying

Other

If 'Other', briefly describe the issue type

Order Information (If Applicable)

Provide order details if the issue involves an order, payment, refund, gift card, or promotion.

Order Number(s) (one per line if multiple)

Order Date

MM slash DD slash YYYY

Order Time

Hours

:

Minutes

AM/PM

Order Type

Pickup

Delivery

Curbside

Customer Name (if available)

Customer Phone Number (if available)

Customer Email (if available)

Total Order Amount

Payment Method

Credit Card

Apple Pay

Google Pay

Gift Card

Loyalty Reward

Other

Loyalty / Rewards Details

Provide loyalty details if the issue involves points, rewards, or loyalty syncing.

Customer Loyalty ID or Phone Number

Loyalty Issue Type

Points not added

Points not redeeming

Rewards missing

Duplicate charges

Incorrect reward applied

Other

Reward Name (if applicable)

Points Amount in Question (if known)

POS / Integration Details

Complete this section if the issue is specifically related to POS loyalty integration.

POS System Version (if known)

Was the POS online at the time?

Yes

No

Unsure

Did the order appear in the POS?

Yes

No

Delayed

Did loyalty sync correctly?

Yes

No

Partially

Any error messages on POS? (copy/paste or describe)

Issue Description(Required)

Include what you expected to happen, what actually happened, how many customers were affected, and whether the issue is ongoing.

Impact Level(Required)

Low – Minor inconvenience

Medium – Affected 1–2 customers

High – Multiple customers affected

Critical – Orders failing / loyalty not functioning

Troubleshooting Attempted

Restarted POS

Logged out/in of app

Rebooted terminal

Checked internet connection

Contacted customer directly

None

Other

Upload Screenshots / Receipts / Supporting Files

Drop files here or

Max. file size: 128 MB.

Follow-Up Needed?

Customer needs refund

Customer waiting for points adjustment

Store needs call back

Informational only

Other

Δ

About

Our Story
Careers
Community
Talk to Us
Store Feedback

Menu
Catering
About
Community
Find a Location
Order Now

App Support

Milio's App & Loyalty Support Request

Store Information

Issue Type

Order Information (If Applicable)

Loyalty / Rewards Details

POS / Integration Details

About

Quick Links